Stafford Gatehouse Theatre Terms and Conditions

1. Customer Service

1.1 By purchasing a ticket by telephone, over the counter or via the website, you are agreeing to these terms and conditions of sale.

1.2 The Theatre Management reserves the right to check that every member of the audience holds a valid ticket.

1.3 The Theatre Management reserves the right to refuse admission of the ticket holder or request the ticket holder to leave the premises if the ticket holder is abusive, violent, intoxicated, or there is reason to believe other patrons' comfort, enjoyment or safety may be affected.

1.4 The use of mobile phones, cameras, pagers, lasers and any form of video or audio recording equipment is strictly prohibited in the auditorium.

1.5 Children under 2 years of age will be admitted to the theatre for free, but are required to sit on the lap of their respective parent or guardian. A 'babes in arms' ticket must be booked by the ticket purchaser when booking tickets. Any children using a seat will be required to pay the standard ticket price.

1.6 To minimise disruption to the performers and members of the audience, every effort will be made to ensure the admittance of latecomers within a suitable break in the performance, but admission cannot always be guaranteed.

1.7 Please note that all performances, including musical performances in the main theatre are seated. There is no suitable dance floor, therefore due to health and safety reasons and out of respect for other members of the audience, any audience members who get up to dance will be asked to sit down.

Please be aware before booking tickets for musical performances that audience participation may be encouraged, which could periodically result in your view of the stage being obstructed by standing members of the audience. Please ask the Box Office staff for advice should you have any concerns before booking tickets for these performances.

1.8 Children must be accompanied by an adult at all times including when leaving the auditorium to use the facilities or when asked to approach the stage by a performer.

1.9 Any published advice about age suitability for any production is offered as a guide only.

1.10 Please note that only drinks purchased at the Gatehouse Theatre bar can be taken into the auditorium in the plastic cups provided.

2. Ticket Sales

2.1 Tickets are offered for sale subject to availability. The Theatre Management reserves the right to introduce discounts and price changes without prior notice.

2.2 When booking tickets online or by phone, please note that leaving a single unoccupied seat at the end of a row or between selected seats is not permitted by the booking system.

2.3 Customers booking tickets by phone, over the counter and online are required to read the terms and conditions of sale in full and therefore are entitled to a "cooling-off" period of 2 working days in which to cancel their order should they so wish. A full refund will be given.

2.4 When booking tickets for wheelchair users or those who require mobility assistance, it is important that staff are aware at the time of booking to ensure they can be seated at the front of the auditorium for safe evacuation in the event of an emergency. Wheelchair spaces are subject to availability.

2.5 On receipt of your confirmation email, please check tickets carefully as mistakes cannot be rectified on the day of the performance.

2.6 Where tickets are to be issued for a performance they may be sent by second class post or available for collection from the Box Office. There will be a £1 fee for postage.

2.7 Tickets will only be delivered to the registered address of the credit/debit card holder if the address is situated within the United Kingdom where booking is made at least five days before the performance.

2.8 To collect tickets from the box office, please ensure you have your booking confirmation email and your credit/debit card used to make the booking.

2.9 Tickets are sold for use by the buyer only (and his or her party) and are not for resale for commercial gain by the ticket holder. When payment is made by credit or debit card, please bring this with you. Failure to comply will result in the booking being void and the unauthorised ticket holder being refused entry to the performance.

3.0 A fee of .50p per ticket is included in the ticket price . Fees and Charges are reviewed annually.

3. Discounts and Concessions

3.1 Any discounted tickets must be requested at the time of booking and the sales team may ask to see proof of entitlement before selling tickets at discounted or concessionary prices.

3.2 Concessionary tickets are available for many of the performances for children under 16 years of age, full time students, people over 60, carers and those claiming disability or unemployment benefits. Proof of status will be required.

3.3 All discounts are subject to availability where applicable and can be withdrawn at the discretion of the Theatre Management without prior notice. The Theatre Management reserves the right to introduce discounts and price changes without prior notice.

3.4 The Enjoy Staffordshire offers are restricted to specific performances and are only available on specific days. Please contact the Box Office directly on 01785 254653 when enquiring about these offers. All offers are subject to availability and the Theatre Management reserves the right to withdraw participation in any partner offers at any time without notice.

4. Cancellation Policy, Ticket Exchanges & Refunds

4.1 In the event that a performance is cancelled or postponed by the external hire company, Stafford Borough Council and the Theatre Management will not be responsible. Please contact the Box Office the following working day for information relating to refunds. Every effort will be made to contact ticket holders to notify them in advance.

4.2 Where the Theatre Management has to make unavoidable alterations to the advertised theatre programme or cast, the ticket holder will be entitled to cancel and receive a full refund. Every effort will be made to contact ticket holders to notify them in advance of any alterations.

4.3 Where a performance is cancelled or postponed by the Theatre Management for reasons outside of their control, an alternative performance will be offered in exchange, subject to availability, up to the face value of the ticket(s). Where an alternative performance is not available, or if the ticket holder is unable to attend the alternative performance, a refund of the full ticket value will be given plus any booking fee that may be applicable. Every effort will be made to contact ticket holders to notify them in advance. Please note that where tickets are sent by post, the cost of postage will not be refunded.

4.4 In extreme circumstances, a performance (including an open air performance) may be abandoned without notice due to severe weather conditions. An alternative performance will be offered in exchange, subject to availability, up to the face value of the ticket(s). Where an alternative performance is not available, or if the ticket holder is unable to attend the alternative performance, a refund of the full ticket value will be given plus any booking fee that may be applicable. Please note that where tickets are sent by post, the cost of postage will not be refunded.

4.5 The Theatre Management reserves the right to stop and start any performance as necessary in the event of severe weather conditions or other unforeseen circumstances.

4.6 With the exception of paragraphs 4.1, 4.2 and 4.3, tickets cannot be cancelled or exchanged and are non-refundable.

4.7 Tickets may only be offered for resale at the manager's discretion. The theatre is not obliged to resell tickets, but will attempt to resell tickets over the counter or over the telephone. Tickets cannot be resold over the internet. Any returned tickets that are resold may be subject to an administration fee.

4.8 The Theatre Management is not responsible for lost or stolen tickets.

4.9 With the exception of 4.1, 4.2 and 4.3, any replacement tickets will be subject to an administration fee.

5. Weather Policy

5.1 In the event of severe weather conditions, every effort will be made to complete an open air performance and the Theatre Management reserves the right to stop and start the performance as necessary.

5.2 Performances are not cancelled or abandoned before the advertised start time.

5.3 The decision whether to abandon or cancel a performance due to severe weather conditions will be wholly at the discretion of the Theatre Management.

6. Using the Website and Disclaimers

6.1 Use of the Site is for personal use only. It may not be used in any improper or unlawful manner.

6.2 Use of the Site will comply with all local laws and rules regarding acceptable use of and conduct on the internet.

6.3 While every endeavour is made to ensure that the information available on the Site is accurate, The Theatre Management does not guarantee its accuracy, completeness or reliability and does not accept liability for any errors and/or omissions. Changes to the content, events and prices detailed on the Site are subject to change at any time without notice.

6.4 By accessing the Site, the user assumes all risks associated with use of the internet, including the risk of damage to computer hardware, software or data through viruses and other harmful components. The Theatre Management and Stafford Borough Council will not be responsible for the security of the site or for any disruption to the Site.

6.5 Stafford Borough Council and the Theatre Management will not be responsible or liable in any way for the content, advertising, products or services available from third party websites accessible via links on the Site. Access to such websites is entirely at the user's own risk. Any transactions, dealings or arrangements carried out by the user via such a website shall be direct with the third party under their terms and conditions.

6.6 The text and images contained on the Site belong to Stafford Gatehouse Theatre. Content can be printed for personal use only. No part of this Site may be reproduced or included in any other work or publication without written permission from Stafford Gatehouse Theatre. Unauthorised use of the Site content could lead to prosecution.

7. Liability

7.1 Nothing in these Terms and Conditions shall exclude or limit the Theatre Management's or Stafford Borough Council's liability for:
a) Death or personal injury caused by the Council's or the Theatre Management's negligence or
b) Any loss suffered as a result of reliance on any fraudulent misrepresentation made by the Council or the Theatre Management.

7.2 The Council and the Theatre Management do not accept liability in respect of any damage to loss or theft of property except to the extent that it is caused by the act or default, negligence or breach of duty of the Council or the Theatre Management.

8. General

8.1 This Agreement is governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the English Courts.

Stafford Gatehouse Theatre Disclaimer

All information contained on this website was correct at the time of going live, but the Theatre Management reserves the right to make changes where necessary.

Your use of this website is subject to the following conditions and you should not use this website unless you accept these conditions.

The text and images contained on this website belong to Stafford Gatehouse Theatre and are protected by copyright and other intellectual property rights. You can print any part of the text and images for personal use only and any copies must retain the copyright or other intellectual property notices contained in the original material. Any other use could lead to action for breach of copyright.

No part of this site may be reproduced by any process without written permission from Stafford Gatehouse Theatre.

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