Privacy Policy - The Gatehouse Theatre

PRIVACY – Stafford Gatehouse Theatre

Privacy Promise

When using our Website or Box Office service, any personal information collected will be held in accordance with the General Data Protection Regulation 2018, depending on the preferences you select in Your account, may be used to contact you.

Contacting Us

Our Privacy Policy applies to the personal data that Wealden Leisure Limited T/A Freedom Leisure collects and uses.

References in this Privacy Policy to “Wealden Leisure Limited T/A Freedom Leisure”, “we”, “us” or “our” mean Wealden Leisure Limited T/A Freedom Leisure (a Registered Society under the Co-operative and Community Benefit Societies Act 2014, Number 29336R - Registered Office - The Paddock, 1 - 6 Carriers Way, East Hoathly. BN8 6AG.)

We control the ways your personal data are collected and the purposes for which your personal data are used by Wealden Leisure Limited T/A Freedom Leisure and are the “data controller” for the purposes of the GDPR 2018 and other applicable European Union data protection legislation.

Categories of data we collect

Your name and surname and your contact details (email address, telephone number and postal address)


When you purchase a ticket

When you subscribe to our newsletters on our website

When you choose to use our free wi-fi services at our applicable centres

When you make an online booking/purchase

When you take part in competitions, or when you choose an offer we make available on our website

Information about your bookings including the date, time

When you book

Information about your transaction, including your payment card details and/or bank details for direct debit transactions


When you purchase tickets or services from us using payment cards or direct debit


The communications you exchange with us (for example, your emails, letters, calls, or your messages on our social media channels)



When you contact Stafford Gatehouse (Freedom Leisure)  or you are contacted by Freedom Leisure directly


Your Feedback

When you reply to our requests for feedback or participate in our customer surveys


Your Information

We may collect information from you for the purpose of subscribing to our monthly e-newsletter, email notifications and/or other marketing materials. We may also collect generic information such as your IP address, length of visit on each page and type of browser. In addition to this, we may also collect information to help us understand how successful our marketing campaigns are, this will include referral source and geographical location.

We may collect and store historical information about shows you have previously booked to help us understand our audiences. We may also use an analytics service provider for website traffic analysis and reporting such as Google Analytics.

If we receive a letter from you or an email, we may retain a copy of this correspondence and we will only use this information in accordance with this Privacy Policy. None of this information will be shared with any third party organisation.

Contacting You

If you have booked tickets with us then we may contact you should there be any significant changes to the booking including a cancellation, show times or prices.

Links to other websites

Our website may contain links to Promoters websites and other promotional links. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Disclosure of your Information

by law, we will NOT share, sell or distribute any of the information you provide to us without your consent. We may only disclose some of your personal information to:

  1. other carefully selected third parties to contact you about products, services and events which may be of interest to you, where you have consented to be contacted by third parties for such purposes via your data protection preferences on your account
  2. any third party to whom disclosure is necessary to enable us to provide you with any service to which you have subscribed via the Site (including without limitation for the purposes of processing payments, designing, maintaining and administering the Site)
  3. any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy or under the User Terms.

Third Party Sites and Hirer’s

The Site may contain links to websites and media files which are operated by third parties. We do not control those websites and as such this Privacy Policy does not apply to those websites. Please consult the terms and conditions and privacy policy of those third party websites, to find out how they collect and use your personal data and to establish whether and for what purpose they use cookies.

If you buy a ticket for a third party hirer’s performance we may share some of your information with these hirers. This will include a contact email address and geographical (Postcode) analysis. We won’t share this information with them unless you have ticked the consent box in your data protection preferences in your account as mentioned in Disclosure of your Information.

We may offer space on the website to advertisers. Any active links which take you away from Stafford Gatehouse Theatre’s website will not be managed by us and you should read the advertiser’s Terms and Conditions and Privacy Policy.

Security and Data Retention

We use strict security measures to protect your information from being accessed by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information, including your name, address, email, phone number and some of your payment card details (where applicable), for the duration of your membership of the Site (where available) and for a reasonable period or as long as the law requires or permits.

We will store all the personal information you provide, including your login and user details (where applicable), on our secure servers, currently managed by our ticketing software provider SeatGeek. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

International Data Transfers

Our servers are situated in the UK; however, we collect data from wherever users are situated. The information that we collect may therefore be transferred to the UK from any other country in which you may be located and will be subject to UK data protection laws rather than the laws of the country in which you are resident.

Your personal data may be transferred, processed and/or stored outside the European Economic Area. By submitting your personal data, you agree to this transfer, storing or processing.

Your Rights

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us using the information provided above. This could include information relating to products and services you have bought from us. We will endeavour to deal with your request within one month.

If you have questions in relation to your personal data, please contact us at

When making an access request you should be able to identify yourself using appropriate ID. You may request us to cease sending you any marketing information at any time by notifying us in writing. You may request us to cease processing your data at any time but if you withdraw your consent to certain types of processing described above we may be unable to maintain your membership of the Site. Remember you’re in control and you can ‘unsubscribe’ from any of our electronic communication and manage your preferences by clicking the link on any emails at any time or by emailing us at with your name and email address.

If you have received unwanted, unsolicited emails sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to for review.


Stafford Gatehouse Theatre’s Website uses cookies to ensure that you get the most out of the Site. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

Therefore, we may send a cookie which may be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of the Site, to improve the Site’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit the Site, to monitor website traffic and to personalise the Site for you.

If you do not wish us to install cookies on your computer for these purposes, you may change the settings on your internet browser to reject cookies. To find out more about cookies, including how to control and delete them, visit All About Cookies. If you want to opt out of being tracked by Analytics across all websites visit the following website and download the Analytics Opt-out Browser Add-on.

Updating Information

Please let us know if the personal information which we hold about you needs to be corrected or updated at any time. You can do this by emailing us at and let us know what needs updating and we will correct it

Changes to our Privacy Policy

We may make changes to this Privacy Policy from time to time, including as part of the new European data protection legislation which will start to apply on 25 May 2018 (the “General Data Protection Regulation”) - we will update the Privacy Policy and we will publish on our website any new version of this Policy.

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