General

The Theatre Management reserves the right to:

• Check that every member of the audience has a valid ticket.

• Refuse admission of the ticket holder to the premises or request the ticket holder to leave the premises if due reason or cause is given.

• Make alterations to the advertised theatre programme or cast in the event of an illness or unavoidable cause, without prior notice.

• Cancel or abandon, in extreme circumstances, any performance without notice. For cancellations every effort will be made to contact customers to notify them in advance.

• Not accept responsibility for any loss or damage to persons or property on or around the premises.

• Forbid the resale of a ticket for profit or commercial gain. Failure to comply will make the ticket void.

Stafford Gatehouse Theatre and The Shugborough Estate accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained on this website.

Ticket types and events detailed on the site are subject to change without prior notice. Neither Stafford Gatehouse Theatre nor Shugborough Estate accepts any responsibility for the accuracy of information or material accessed through the site.

By logging on you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via the Stafford Gatehouse Theatre or Shugborough Estate Websites or your access to it.

Stafford Gatehouse Theatre and Shugborough Estate are not responsible for the content of any linked sites and the inclusion of any link does not imply an endorsement of that linked site.

You will only use this website for personal private use.

On receipt of your confirmation email, please check that your tickets are for the correct performance, date and time, as mistakes cannot necessarily be rectified on the day of performance.

To minimise disruption to the performers and other members of the audience every effort will be made to ensure the admittance of latecomers within a suitable break in the performance, but admission cannot always be guaranteed.

Children under 2 years will be admitted to the theatre for free, but they must sit on the lap of their respective parent/guardian. A 'Babes in Arms' ticket must be booked by the adult when purchasing tickets, any children using a seat will be required to pay the normal ticket price.

The use of cameras, video, audio or visual recording equipment within the theatre is strictly prohibited. Mobile phones, pagers and digital watches must be silenced prior to entering the auditorium. Smoking is strictly prohibited within the theatre building.

Discounts and Concessions

Any discount priced tickets must be requested at the time of booking and the sales team will ask to see proof of entitlement before selling tickets at discount or concessionary prices.

Concessionary tickets are available for many performances and apply to children under 16, full time students, people over 60 and people claiming unemployment benefit. Proof of status will be required.

All discounts are subject to availability where applicable and can be withdrawn at the discretion of the Theatre Management without prior notice, and do not apply to tickets already purchased. The Theatre Management reserves the right to introduce discounts and price changes without prior notice.

The Enjoy Staffordshire and Shugborough Privilege pass offers are restricted to specific performances and only available on specific days. Please contact the Box Office directly on 01785254653 when enquiring about these offers. All offers are subject to availability and the Theatre Management reserve the right to withdraw participation in any partner offers at anytime without prior notice.

Refunds and Exchanges

The Theatre Management does not offer the option to exchange tickets or refund money. Only in exceptional circumstances, as deemed by the theatre management, will an exchange of ticket or refund be given. Returned tickets may be offered for resale but are subject to an administration charge.

Shugborough Estate Terms and Conditions of Sale

Shugborough Estate Management reserve the right to:

Check that every visitor has a valid ticket.

Refuse admission of the ticket holder to the premises or request the ticket holder to leave the premises if due reason or cause is given.

Make alterations to the advertised event programme in the event of an unavoidable cause, without prior notice.

Cancel or abandon, in extreme circumstances, any event without notice. For cancellations every effort will be made to contact customers to notify them in advance.

Not accept responsibility for any loss or damage to persons or property on or around the premises.

Forbid the resale of a ticket for profit or commercial gain. Failure to comply will make the ticket void.

Advanced ticket prices available online or via telephone differ to those bought on Shugborough Hall's site.

Advanced ticket bookings are available until 12.00 noon, the day before the event for telephone bookings and two days before the event online.

On receipt of your confirmation email, please check that your tickets are for the correct event or ticket type (including date and time if applicable), as mistakes cannot necessarily be rectified on the day of your visit.

Children under 5 years will be admitted to Shugborough for free unless advertised otherwise (e.g. this differs for our Santa At the Farm event - check specific details for the type of ticket or event that you are attending).

The use of cameras, video, audio or visual recording equipment within certain buildings is prohibited.

Discounts and Concessions

Concessions are applicable to students, over 60's, the unemployed and the disabled. Proof of status may be required for concessionary tickets. Concession prices are shown in brackets, where they apply.

Carers tickets are free to people accompanying a disabled person. Carers attending with season pass holders will be provided with a day pass only.

Children's tickets are available for 5 - 16 year olds. Under 5's go free, for all events apart from Santa at the Farm, when this discount only applies in arms, not visiting Father Christmas.

Family tickets are available for two adults and up to three children ages 5 - 16 years.

One adult and one child tickets are available for children aged 5 - 16 years.

Vouchers or offers can only be redeemed on the day of use at Shugborough's own ticket office and are not valid with online purchases or telephone bookings.All discounts are subject to availability, where applicable, and can be withdrawn at the discretion of Shugborough Management without prior notice, and do not apply to tickets already purchased. The Shugborough Management reserves the right to introduce discounts and price changes without prior notice.

Special promotions, discounts and concessions cannot be combined, and one discount or promotional offer per purchase unless otherwise stated.

Promotional offers and discounts available directly through Stafford Gatehouse Box Office may differ from ones offered directly from Shugborough Estate.

Certain offers and discounts may only be available through the Shugborough Estate directly.

Refunds and Exchanges

Only in exceptional circumstances, as deemed by Shugborough Estate management, will an exchange of ticket or refund be given. Any complaints should be made in writing to the Group Manager, Liz Carruthers at Shugborough Estate, Milford, Stafford, ST17 0XB and your case will be considered and responded to as soon as possible.

Day Tickets

Seniors can purchase a full day ticket for just £5.00, valid only on Mons, but not available in advance. Additional offers may be available, but cannot be combined with any other promotions and will not be available with online purchases. Vouchers can only be redeemed on the day of use at Shugborough's own ticket office and are not valid with online purchases.

Shugborough Summer Picnic Movies

Shugborough Summer Picnic Movies Group Offer: Groups of 8 people booking in advance can also obtain two extra for free. The two free tickets will always be the cheaper ones in any mixed ticket type booking. The Group Offer is only available on advanced bookings when taken over the phone, or at Shugborough Estate and cannot be combined with any other offer or promotion.

Privilege Pass

PRIVILEGE PASS TERMS AND CONDITIONS

The Shugborough Privilege Pass is valid for twelve months and allows unlimited entrance to the estate during the open season, which is typically the third week of March to the third week of October, but may alter from year to year

Season Passes purchased before November 2010 will still enjoy the benefits that were originally agreed.  However the extra benefits which are detailed overleaf apply only to the new Privilege Pass launched in November 2010.The pass excludes admission to special events unless otherwise stated.  Offers for Christmas Evenings and other events detailed MUST be pre-booked unless otherwise stated and apply to the ‘on the night’ prices

The Pass is non-refundable and only the person/s named may use the Pass.  A Guest Pass can be purchased and used by anyone, as long as they visit with an associated valid passholder. All offers are only valid for passholders and cannot be transferred. A valid pass will need to be shown along with any offer ticket purchased.. This includes all third party events, such as those offered by Stafford Gatehouse Theatre.

 The Gatehouse Theatre offer can only be redeemed by actual passholders.  One £5 discount offer per passholder per show on selected dates. Please contact the Gatehouse Theatre as offers are restricted to specific days. A valid pass will need to be shown along with the Gatehouse ticket purchased when you attend the show. You can redeem your offer by calling the Gatehouse Theatre on 01785 254653

 All Lewis Partnership benefits will require you to show a VALID pass BEFORE making a purchase or ordering food or beverages, otherwise the discount cannot be applied.  Other T&C’s may apply

 The ESPORTA Health Club privilege can be redeemed by making an appointment with the ESPORTA membership manager on 01785 231 600.  You will be required to show a valid pass, the 5 days will need to be used consecutively.

 The NT shop discount applies to purchases exceeding £10 and cannot be used against the purchase of NT memberships.The Privilege Pass benefits, associated offers, privileges and benefits, or any offer cannot be used in conjunction with any other promotions or special offers made available by Shugborough or associated organisations.  For example you cannot combine a Christmas Evening Discount Privilege with another Christmas Evening offer.

You cannot combine an existing Lewis Partnership offer with the Privilege Pass discount.  To be clear, Privilege Pass benefits and discounts CANNOT be combined with other discounts or offers. Opening and closing times, prices and events are all subject to change without prior notice.

Lost cards should be reported to the Shugborough Estate immediately. There will be an admin fee of £1.50 for replacing lost or stolen cards. The details of the pass holder will be kept on file; however this will only be used for communication between Shugborough Estate and the passholder, and will not be shared with any third parties, unless otherwise required for the administration of the Privilege Pass.

 Without affecting your statutory rights, Shugborough retains the right to change these terms and conditions and will amend them from time to time. Communications about these changes, and anything related to the season pass will be communicated to Privilege Pass holders in the newsletter, or by post, or by email.

Stafford Gatehouse Theatre Disclaimer

All information contained on this website was correct at the time of going live, but the Theatre Management reserves the right to make changes where necessary.

Your use of this website is subject to the following conditions and you should not use this website unless you accept these conditions.

The text and images contained on this website belong to Stafford Gatehouse Theatre and are protected by copyright and other intellectual property rights. You can print any part of the text and images for personal use only and any copies must retain the copyright or other intellectual property notices contained in the original material.
Any other use could lead to action for breach of copyright.

No part of this site may be reproduced by any process without written permission from Stafford Gatehouse Theatre.

Thank You